Terms & Conditions
Last updated: May 2026
Welcome to State Medical Thanjavur. By browsing or placing an order on this store you agree to the terms set out below. Please read them carefully.
Important — Platform & Store Ownership
State Medical Thanjavur is an independent medical store operated entirely by its owner. The store owner is solely responsible for products, pricing, prescription verification, delivery, returns, and after-sales service.
Mirusoft Consultancy (OPC) Pvt Ltd provides the technology platform only. Mirusoft does not sell, supply, or deliver any medicines and is not party to any sale transaction between you and the store owner.
1. Eligibility
- You must be at least 18 years old or have parental consent.
- You agree to provide a valid mobile number for OTP verification.
- You are responsible for maintaining the confidentiality of your account.
2. Medicines, Prescriptions & Pricing
- All medicines, prices, and descriptions are set by the store owner.
- Prescription-required (Rx) items require a valid prescription, verified by the store's pharmacist before dispatch.
- The store may substitute a prescribed medicine with a clinically equivalent alternate, subject to your approval.
- The store owner may change prices or availability without notice.
3. Orders & Payment
- Online payments are processed by Razorpay. We do not store card details.
- Payment is collected only after the pharmacist has reviewed your order and you have approved any alternates.
- COD availability is at the store owner's discretion.
- The store owner may cancel an order if stock is unavailable; a full refund will be issued.
4. Delivery
- Delivery is arranged by the store owner. Areas, timelines, and charges are set by them.
- Mirusoft has no responsibility for delivery delays or damaged goods in transit.
- Ensure your delivery address is accurate; the store is not liable for failed deliveries due to incorrect address.
5. Returns & Refunds
- Medicines, once dispensed, are generally non-returnable unless defective or incorrectly dispensed, per applicable law.
- Contact the store (see Contact Us) for refund or return requests.
- Online refunds (if approved) are processed within 5–10 business days via Razorpay.
6. Liability & Privacy
- Mirusoft's liability is limited to platform downtime or payment errors caused by Mirusoft's systems.
- Your personal and health data, including prescriptions, is processed in accordance with our Privacy Policy and DPDPA 2023.
- These Terms are governed by the laws of India. Disputes relating to the platform are subject to courts in Chennai, Tamil Nadu.
Contact & Grievance
For store-related queries (products, orders, refunds):
For platform / technical issues:
Mirusoft Consultancy (OPC) Pvt Ltd
Email: support@mirusoft.in