iOS App Support

MirusCloud Support

Private photo & video backup for iPhone. Your photos go to your server — no third-party cloud, no subscriptions.

Getting Started FAQ Contact Us

Getting Started

FAQ

Troubleshooting

Contact

Getting Started

Set up the MirusCloud server

Install the open-source MirusCloud server software on your home computer, NAS, Raspberry Pi, or any VPS. The server handles storage, deduplication, and the admin dashboard. It must be reachable from your iPhone — either on your local network or via HTTPS on the internet.

Install MirusCloud on your iPhone

Download MirusCloud from the App Store. Open the app and tap Get Started.

Enter your server URL and create an account

On the login screen, enter the URL of your server (e.g. https://yourserver.example.com). Register with your email and a secure password.

Grant photo library access

When prompted, tap Allow Full Access so MirusCloud can read your photos and videos for backup.

Your backup starts automatically

MirusCloud will begin backing up your library. New photos are uploaded in the background — even when the app is closed. Plug in your charger to trigger an immediate full sync.

Tip: Speed up uploads with local sync

When your iPhone and server are on the same Wi-Fi network, MirusCloud automatically discovers the server via Bonjour and uploads directly over LAN — much faster than going through the internet. No extra configuration needed.

Settings Guide

Wi-Fi Only

Enable this to prevent MirusCloud from using cellular data. Uploads will wait until a Wi-Fi connection is available.

Stop / Resume Sync

Pause all sync activity at any time from Settings. A 'Sync paused' banner will appear. Tap Resume to start uploading again.

Local Server URL

If automatic Bonjour discovery doesn't find your server, you can enter its LAN address manually (e.g. http://192.168.1.10:8080).

Optimize Storage

When enabled, MirusCloud evicts original-quality local copies of photos that are safely backed up, freeing iPhone storage.

Frequently Asked Questions

Do I need to run my own server?

Yes. MirusCloud is designed for self-hosted backup. You need a server running the open-source MirusCloud backend — this can be a home PC, a NAS, a VPS, or even a Raspberry Pi. The app will not work without a backend server.

What happens to my photos if I stop using the app?

Your photos remain on your server. MirusCloud never deletes files from your server automatically. You remain in full control of your data.

Does the app work when my phone is locked?

Yes. MirusCloud registers iOS Background Task Scheduler tasks so uploads continue even when the screen is off or the app is in the background. Plugging in a charger triggers an immediate background sync.

Why does the app show 'Sync paused'?

You (or a previous session) tapped Stop Sync in Settings. Open the app, go to Settings → Sync, and tap Resume Sync.

Uploads are happening over cellular even with Wi-Fi Only enabled

Make sure Wi-Fi Only is toggled on in Settings → Sync Preferences. The setting is saved locally on your device and is checked before every upload. If you have a local server URL configured, uploads to that server bypass the Wi-Fi-only gate because they stay on your local network (not the internet).

My photos aren't uploading when I'm home (local network)

MirusCloud discovers your local server automatically via Bonjour. Make sure your Mac or server is running the MirusCloud server software and is registered on the network. If auto-discovery doesn't work, go to Settings → Connection and enter your server's local IP address manually (e.g. http://192.168.1.10:8080).

How is deduplication handled?

Before uploading, MirusCloud computes a SHA-256 hash of the file and asks the server if it already exists. If a match is found, the photo is marked as synced without uploading again — saving storage and bandwidth.

What photo formats are supported?

All formats iOS can export from the photo library are supported, including JPEG, HEIC, HEIF, PNG, RAW, and ProRes/H.264 video. HEIC thumbnails are generated automatically on the server.

Is there a storage limit?

Storage is only limited by your server's disk space. There is no limit imposed by the MirusCloud app itself.

Where is my data stored?

On your own server — nowhere else. No data is ever sent to MIRUSoft or any third party. See our Privacy Policy for full details.

Troubleshooting

Cannot connect to server

1.Verify the server URL in Settings is correct and begins with https:// (or http:// for local network).
2.Confirm the server is running and accessible from a browser on another device.
3.Check that port 8080 (or your configured port) is not blocked by a firewall.
4.If using a local IP address, ensure your iPhone is on the same Wi-Fi network.

Upload stuck or no progress

1.Check if Sync is paused (look for 'Sync paused' banner in the app).
2.Verify your network connection — switch between Wi-Fi and cellular to test.
3.Force-quit the app and reopen it; a new sync pass will start automatically.
4.Check the server logs for errors.

Photos not appearing in admin dashboard

1.Wait a few minutes — thumbnail generation happens in the background on the server.
2.Refresh the browser page.
3.Check that the upload completed (no error in the app's sync progress).

App draining battery

1.Enable Wi-Fi Only mode so uploads only happen on fast connections.
2.Background uploads are designed to run primarily when the device is charging.
3.If uploading a large library for the first time, battery usage will be higher temporarily.

Contact Support

Can't find the answer you're looking for? Send us an email and we'll get back to you as soon as possible.

rajesh@mirusoft.in mirusoft24@gmail.com

Response time: typically within 1–2 business days.

MIRUSoft Home·MirusCloud Privacy Policy·About Us·Contact

MIRUSoft Consultancy

iOS App Support

MirusCloud Support

Private photo & video backup for iPhone. Your photos go to your server — no third-party cloud, no subscriptions.

Getting Started FAQ Contact Us

Getting Started

FAQ

Troubleshooting

Contact

Getting Started

Set up the MirusCloud server

Install MirusCloud on your iPhone

Download MirusCloud from the App Store. Open the app and tap Get Started.

Enter your server URL and create an account

On the login screen, enter the URL of your server (e.g. https://yourserver.example.com). Register with your email and a secure password.

Grant photo library access

When prompted, tap Allow Full Access so MirusCloud can read your photos and videos for backup.

Your backup starts automatically

MirusCloud will begin backing up your library. New photos are uploaded in the background — even when the app is closed. Plug in your charger to trigger an immediate full sync.

Tip: Speed up uploads with local sync

Settings Guide

Wi-Fi Only

Enable this to prevent MirusCloud from using cellular data. Uploads will wait until a Wi-Fi connection is available.

Stop / Resume Sync

Pause all sync activity at any time from Settings. A 'Sync paused' banner will appear. Tap Resume to start uploading again.

Local Server URL

If automatic Bonjour discovery doesn't find your server, you can enter its LAN address manually (e.g. http://192.168.1.10:8080).

Optimize Storage

When enabled, MirusCloud evicts original-quality local copies of photos that are safely backed up, freeing iPhone storage.

Frequently Asked Questions

Do I need to run my own server?

What happens to my photos if I stop using the app?

Your photos remain on your server. MirusCloud never deletes files from your server automatically. You remain in full control of your data.

Does the app work when my phone is locked?

Why does the app show 'Sync paused'?

You (or a previous session) tapped Stop Sync in Settings. Open the app, go to Settings → Sync, and tap Resume Sync.

Uploads are happening over cellular even with Wi-Fi Only enabled

My photos aren't uploading when I'm home (local network)

How is deduplication handled?

What photo formats are supported?

All formats iOS can export from the photo library are supported, including JPEG, HEIC, HEIF, PNG, RAW, and ProRes/H.264 video. HEIC thumbnails are generated automatically on the server.

Is there a storage limit?

Storage is only limited by your server's disk space. There is no limit imposed by the MirusCloud app itself.

Where is my data stored?

On your own server — nowhere else. No data is ever sent to MIRUSoft or any third party. See our Privacy Policy for full details.

Troubleshooting

Cannot connect to server

1.Verify the server URL in Settings is correct and begins with https:// (or http:// for local network).
2.Confirm the server is running and accessible from a browser on another device.
3.Check that port 8080 (or your configured port) is not blocked by a firewall.
4.If using a local IP address, ensure your iPhone is on the same Wi-Fi network.

Upload stuck or no progress

1.Check if Sync is paused (look for 'Sync paused' banner in the app).
2.Verify your network connection — switch between Wi-Fi and cellular to test.
3.Force-quit the app and reopen it; a new sync pass will start automatically.
4.Check the server logs for errors.

Photos not appearing in admin dashboard

1.Wait a few minutes — thumbnail generation happens in the background on the server.
2.Refresh the browser page.
3.Check that the upload completed (no error in the app's sync progress).

App draining battery

1.Enable Wi-Fi Only mode so uploads only happen on fast connections.
2.Background uploads are designed to run primarily when the device is charging.
3.If uploading a large library for the first time, battery usage will be higher temporarily.

Contact Support

Can't find the answer you're looking for? Send us an email and we'll get back to you as soon as possible.

rajesh@mirusoft.in mirusoft24@gmail.com

Response time: typically within 1–2 business days.

MIRUSoft Home·MirusCloud Privacy Policy·About Us·Contact